Poor customer service

As a Vodacom client since 2004 I want to express my disappointment on the way I have been treated by my service provider since ended of August 2021. An online consultant downgraded my package from red VIP where I had unlimited data and airtime, that was done irregardless of the fact that I indicated to the gentleman that I use the line for business. On the 1st of September I realised that the package was downgraded to a R125 package , I visited the woodlands mall voda shop they generated a service request and escalated it to their head office . Nothing was done I have been to the same shop more than five times in trying to resolve the matter . An online consultant called and promised the matter is being attended and on that day my line was loaded with a thousand minutes, of which was depleted by the the 14 th of her month . On the 20th of October I requested for more minutes and another thousand was loaded unfortunately after making 4 calls for less than 10 minutes each the airtime was further depleted. When I call Vodacom I don’t get a clear answer instead of them saying a service request has been escalated. I have been struggling having to buy airtime to conduct business . I need an urgent resolution into my issue Regard Teleni Ntabeni