Poor customer service

After lodging a complaint on this forum a week ago somebody called me to find out the progress of my complaint and have since commented that the issue has been resolved. Yet I am still sitting with no phone and no contract a week later. When I call Vodacom I am told that the process is still with the customer confirmation department and I cannot speak to them as they do not take calls. - I have phoned ever day this week and Vodacom has confirmed that someone will call me back, but I have yet to receive this magical call. <br> <br> I am so sick and tired of being told that either their system is down or the empty promise that somebody will be calling me back. Why is it not possible to actually speak to someone in the call centre to resolve an issue there and then as opposed to having to go through this public forum?