rD
refiloe D
1 reviews | Active since May 2013
18 Apr 2022, 13:43
POOR CUSTOMER SERVICE
Can I please be provided with assistance with reconnecting my Wi-Fi services. We have been without Wi-Fi that has been paid for since Thursday. We initially thought the disruption was due to load shedding until after the power was restored we still did not have access. I logged a call and was given this reference number : SR***. I followed up twice over the weekend on your call centre *** & via twitter without much help. You twitter agent told me that he/she is unable to advise when we will be able to get assistance. Which is very sad because my account is paid on time and failure to access services paid for is very unfair.
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Replies (3)
Vodacom's replyOfficial
18 Apr 2022, 14:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Apr 2022, 14:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
rD
refiloe D's updateReviewer Update
19 Apr 2022, 16:34Dear Vodacom
Today is end of day 4 since I reported and still no response from your side, Yet rest assured the debit order for the full amount will go off on time, as that seems to be what you are interested in.
Today is end of day 4 since I reported and still no response from your side, Yet rest assured the debit order for the full amount will go off on time, as that seems to be what you are interested in.
rD
refiloe D's update19 Apr 2022, 16:34
Reviewer Update
Dear Vodacom
Today is end of day 4 since I reported and still no response from your side, Yet rest assured the debit order for the full amount will go off on time, as that seems to be what you are interested in.
Today is end of day 4 since I reported and still no response from your side, Yet rest assured the debit order for the full amount will go off on time, as that seems to be what you are interested in.
rD
refiloe D's updateReviewer Update
21 Apr 2022, 10:28It's day 8 still not assisted and i'm not able to work. Yet this morning I received reminded that my debite order will go off as if everything is normal. You are failing your clients Vodacom by not doing your part but just expecting customers to blindly be loyal.
rD
refiloe D's update21 Apr 2022, 10:28
Reviewer Update
It's day 8 still not assisted and i'm not able to work. Yet this morning I received reminded that my debite order will go off as if everything is normal. You are failing your clients Vodacom by not doing your part but just expecting customers to blindly be loyal.