BB
Bresler B

1 reviews | Active since Aug 2013

07 Oct 2023, 11:27

Poor Customer Service

Vodacom responded quickly to my first review. However, I don't agree with the facts they provided and told them so. Since then. I haven't received any further response. I entered into a 80 GB data deal @ R299.00 p.m. VAT included. This was a special deal available in May 2023. They keep billing me for 50 GB data at R299.99 p.m. plus VAT = R320 p.m. Furthermore, It is difficult to get in touch with their Client Service Department.

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Replies (1)
Vodacom
Vodacom's reply08 Oct 2023, 18:53
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team