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AVDV
Adelle Van Der Vlies

1 reviews | Active since Oct 2022

30 Oct 2022, 15:58

poor customer service

my fiber line has been out for a week,I phoned in every day,all they say is that they are escilate it but nothing is being done about the matter,this is poor customer service

0
Replies (5)
Vodacom
Vodacom's reply30 Oct 2022, 16:05
Official
 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
AVDV
Adelle Van Der Vlies's update30 Oct 2022, 16:48
Reviewer Update
I want this sorted out today!
AVDV
Adelle Van Der Vlies's update31 Oct 2022, 20:27
Reviewer Update
still nothing done about my line??????? Its now 9 days!!!!!!!!!!!!!!
AVDV
Adelle Van Der Vlies's update01 Nov 2022, 21:09
Reviewer Update
10 days without internet???????this is **** customer service!!!! How the hell does it take 10 days to configure my damn line??????? If someone tell me again they are escilating it I am gonna lose my ****!!!!!!!!SORT IT OUT TONIGHT!!!!!!! OR I WILL TAKE FURTHER ACTION!!!!!!!
AVDV
Adelle Van Der Vlies's update02 Nov 2022, 19:28
Reviewer Update
SICK OF THIS NOW,MY LINE IS STILL OFF,YOU CAN SHOVE YOUR INTERNET,I AM TAKING FURTHER ACTION!!!!!!!