MS
Makhosazana S
1 reviews | Active since Dec 2024
11 Dec 2024, 18:16
Poor customer service
Have been with Vodacom contract as long as I can remember however their customer service is very poor- I called in Today and a lady didn't even speak or even try to call me back. you hold the line for an hour only to get a bad service and have your call cut with no advise or reason. the people speaking in the background however the lady said she doesn't hear me and checking something - the vanished
reason for my call was to understand the statement they sent as my one contract has expired on the 30 November however still see that its appearing for December 2024.
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Replies (3)
Vodacom's replyOfficial
12 Dec 2024, 08:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2024, 08:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MS
Makhosazana S's updateReviewer Update
21 Jan 2025, 10:51My isssue is still not yet resolved , Im advised back to back to go were i open my 1st contract 6 years ago and the is no one who can assist me
MS
Makhosazana S's update21 Jan 2025, 10:51
Reviewer Update
My isssue is still not yet resolved , Im advised back to back to go were i open my 1st contract 6 years ago and the is no one who can assist me
MS
Makhosazana S's updateReviewer Update
21 Jan 2025, 14:32Finally got assisted by Luyanda Choco in their cancellation department which he gave a good service in explaining in detail, hope that he will fulfill what he promised unlike the bad service I have been getting. Finally.
MS
Makhosazana S's update21 Jan 2025, 14:32
Reviewer Update
Finally got assisted by Luyanda Choco in their cancellation department which he gave a good service in explaining in detail, hope that he will fulfill what he promised unlike the bad service I have been getting. Finally.