Poor customer service

I am truly disappointed with the level of service received from Vodacom. I upgraded my contracts on the 16th, and to date, I have still not received my phones.

I have made several calls to customer care, only to be transferred between multiple departments without receiving any clear or accurate feedback. No one seems able to provide a proper update or take accountability.

As a loyal customer for many years, this experience is unacceptable and extremely frustrating. What makes it worse is that while there are delays in delivering the devices, there is never any delay when it comes to debiting payments from my account.

This level of service is disappointing and reflects poorly on how long-standing customers are treated. I would appreciate urgent assistance and a clear resolution.