ES
Enos S
1 reviews | Active since Apr 2020
21 Sept 2024, 13:21
Poor customer service
I signed a two-year airtime contract with Vodacom in July 2022. Last month, August was supposed to be the final debit order. Their agents phoned me early this year, several times offering new deals and I rejected them. Instead, Vodacom increased the August installment and sent the September installment.
Now I am blamed by Vodacom saying "I was supposed to cancel earlier."
Vodacom's client concern isn't recognized only money is important to you arrogant people with poor customer service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Sept 2024, 16:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Sept 2024, 16:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
ES
Enos S's updateReviewer Update
28 Sept 2024, 13:43What so ever bully company...! 😡 One of your call agents Mr, Andile, promised me that no R231 will be debited anymore. Only R33 then I can cancel freely anytime but guess what? You tried to debit that R231 and the useless Capitec bank changed me for "insufficient fund fee". I received a new bill that states R247,99. Being rich in this universe gives power against the lower-standard people.
ES
Enos S's update28 Sept 2024, 13:43
Reviewer Update
What so ever bully company...! 😡 One of your call agents Mr, Andile, promised me that no R231 will be debited anymore. Only R33 then I can cancel freely anytime but guess what? You tried to debit that R231 and the useless Capitec bank changed me for "insufficient fund fee". I received a new bill that states R247,99. Being rich in this universe gives power against the lower-standard people.