Poor customer service

A consultant called us selling a data contract. They said that the data was transferable Once it arrived we realized it was not. We called vodacom and complained to them. They apologized as they misinformed us. We then cancelled the contract. We now have been billed for the data contract. We are in store and they cannot assist. We are calling vodacom now and they are transferring us to multiple people. Their team leader is on leave aswell and the consultant cant help because its 5pm. The consultant is on leave tomorrow so he can't call us back and cant log a service request either. His name is Tiyiso