Poor customer service.

I purchased a phone through the easy to own channel at the Vodacom branch in Pietermaritzburg Liberty Mall. When they attempted to sign the phone in Google, there was an issue. I gave the lady who helped me my email address and password, but it did not go through. After that, they told me to leave the phone behind and return the next day because it was already late, and they said the technician would look into it. I returned to the shop the next day, but the phone still had a problem. They told me it had to be booked in, which I denied, and I requested a refund if they could not provide me with a new phone because the whole situation was becoming ridiculous. The store manager treated me hostilely and then called security on me. I was led out, leaving behind my phone and the deposit money.