Poor customer service.

I have recently moved to a new address and had to move my wireless internet package , and so requested a line of sight on new property. No LOS could be found. So my bill come back and I have been charged for activation and new installation even though nothing was installed. I've tried customer service, who keeps sending me to the next person. Then I get told this is incorrect charges but the statement on app stays the same. I phoned numerous times.And sometimes the operator just puts the phone down without even answering. Jonathan at the lydenburg branch seems to be the only person trying to assist with the issue, but he can only do so much. Thanks for that. But as for the rest of Vodacom I am still struggling to sort out this bill before the deduction for end of May. And I am not willing to pay for services not received.