AH
Alex H
1 reviews | Active since Mar 2023
02 Jan 2026, 16:33
Poor customer service!!!!!!!!!!!!!!!!!!!!!
I have a relocation request done of my fibre on 29/12/2025. And till today the activation has not been done. I have requested numerous times for this to be done even sent a message on Vodacom Facebook messenger and still nothing.
This is very poor customer service from Vodacom.
I won't recommend anyone to use Vodacom fibre, as their customer service is non existent!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jan 2026, 08:16 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply03 Jan 2026, 08:16
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
AH
Alex H's updateReviewer Update
03 Jan 2026, 14:49This is not acceptable!!!!!!!
Clearly your staff does not have a idea what they are doing. When contacting customer service today 03/02026 we are told that we needed to give a month's notice.
Why do I need to give notice if I am mot cancelling the fibre? We request a relocation in the beginning of December after we were told by one of your wonderful operators vai the phone call that the fibre connection will be done using Evotel and a Vodacom router which was supp**** by Vodacom.
This is the worst service I have ever received from Vodacom, and I tell everyone I know to stay away from Vodacom fibre.
Clearly your staff does not have a idea what they are doing. When contacting customer service today 03/02026 we are told that we needed to give a month's notice.
Why do I need to give notice if I am mot cancelling the fibre? We request a relocation in the beginning of December after we were told by one of your wonderful operators vai the phone call that the fibre connection will be done using Evotel and a Vodacom router which was supp**** by Vodacom.
This is the worst service I have ever received from Vodacom, and I tell everyone I know to stay away from Vodacom fibre.
AH
Alex H's update03 Jan 2026, 14:49
Reviewer Update
This is not acceptable!!!!!!!
Clearly your staff does not have a idea what they are doing. When contacting customer service today 03/02026 we are told that we needed to give a month's notice.
Why do I need to give notice if I am mot cancelling the fibre? We request a relocation in the beginning of December after we were told by one of your wonderful operators vai the phone call that the fibre connection will be done using Evotel and a Vodacom router which was supp**** by Vodacom.
This is the worst service I have ever received from Vodacom, and I tell everyone I know to stay away from Vodacom fibre.
Clearly your staff does not have a idea what they are doing. When contacting customer service today 03/02026 we are told that we needed to give a month's notice.
Why do I need to give notice if I am mot cancelling the fibre? We request a relocation in the beginning of December after we were told by one of your wonderful operators vai the phone call that the fibre connection will be done using Evotel and a Vodacom router which was supp**** by Vodacom.
This is the worst service I have ever received from Vodacom, and I tell everyone I know to stay away from Vodacom fibre.