Poor Customer Service

Our internet has been down since Monday the 17 May 2021. One has to call the call center every day to follow up. No one will call you to follow up. After various calls they sent the technician to the wrong address in KZN. Prior to this that the technician made an appointment to come through on Friday@ 4pm. No one shows up. No one calls to apologise for the inconvenience. On Monday after sending an e-mail to the CEO .... A technician was sent out and was given 5G data which was sent to the wrong number.... Still the fibre is not sorted out....Why are we paying for a service that you can not EXECUTE.... Why can't you get your customer service right. No one returns your call ..Get it right the first time ...Please send your team to understand customer service 101.... PUT YOUR CUSTOMER FIRST