DP
Dan P
1 reviews | Active since May 2016
11 Jul 2019, 18:10
Poor customer service
Tried calling into cancellations call centre a number of times. Sent back and forth, disconnected, poor call quality, told my number is on a different system, I give up ...so tired of Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Jul 2019, 08:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jul 2019, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DP
Dan P's updateReviewer Update
15 Jul 2019, 17:34And still nothing from Vodacom. That once great customer service is now all history.
DP
Dan P's update15 Jul 2019, 17:34
Reviewer Update
And still nothing from Vodacom. That once great customer service is now all history.
Vodacom's replyOfficial
24 Jul 2019, 15:02Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply24 Jul 2019, 15:02
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team