Poor customer service

Very bad service at chatsworth centre vodacom store. Was told 5days for my replacement handset, no reply from the store i called in they said still waiting for stock to arrive, will call when they have stock. Waited another 4days went into the store i couldn't get assistance as the lady was assisting me is off. Every1 in the store said they couldn't assist as they have no clue as to when stock will be arriving. We just have to wait to when ever they get stock till then they cant assist. They verbslised they cant check with other vodacom stores when asked to do so. From February this claim as being going on an on, bad services.