GS
Godfrey S
1 reviews | Active since Mar 2019
26 Mar 2019, 10:27
Poor customer service
I have been trying to apply for a cellphone contract for the past 2 weeks and the vodacom acquisition department and subscriber collection department is not assisting me at all because all they need to do is to change my status from current and they have been promising to change it for the past 2 weeks there's no changes at all.
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Replies (2)
Vodacom's replyOfficial
26 Mar 2019, 10:59 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2019, 10:59
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Mar 2019, 13:29 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have been contacted and assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2019, 13:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have been contacted and assisted. Regards Consumer Website Team
Best regards,