Poor customer service

Please note this is a complaint that has already been sent directly to Shameel but I am very unhappy with the response time and how it is being handled....

I am really unhappy with Vodacom’s service, I received a call on Sunday 03/03/2019 from LM Padayacheer regarding a request I made for a new line.... This request was made on the Vodacom app. Everything was approved and I was advised by the said agent that I’d be receiving the phone I app**** for in 3-5 working days and that it would be delivered by RAM. He also continued to say I would be receiving an sms or email that requires me to accept or reply in order for me to receive the contract phone... I did not receive such an email or sms so I decided to follow up. Today I phoned into the contact centre held on for 21minutes before actually speaking to an agent, only to get told by Cherise That my request was declined because I could not get reached... Cherise went on to tell me that I was contacted on the number which is on transunion and told me to update my contact number on there... This is not what was confirmed to me during my first conversation with Vodacom... Please listen to the recording as I was told I would be contacted on my 076 number.... I was not contacted on the cell number I had provided to LM Padayacheer and no communication was sent to me via email to advise me of the cancelled request...

Today I receive a call from vodacom for an increased amount in the contract... I did not make a mistake, please listen to the recording, please listen to what the agent said to me....

I am not going to accept a contract for more than my first conversation with vodacom; which was R499.