POOR customer service

Hi<br> <br> I have been struggling with a complaint that I have logged in March! I had a router - R206 from Vodafone - that was worthless piece of ****. After the third one stopped connecting to my devices after exchanges of the device every time they finally listened to me and gave me a upgraded model - R207 from Vodafone. <br> During the times that my router was broken and in for repairs I was unable to use the device. I had to fight for a credit. Since then they have told me several times on an email that I will be given a credit, but this to has been going nowhere for a month!<br> <br> When will Vodacom give their clients the service that they are paying for? <br> I would actually love it if you just stopped the contract because I really do not want to enrich a business that doesn't care about its customers! <br> <br> I am really fed up with Vodacom after this incident - I used to prefer you but I am quickly moving away!<br> <br> I would appreciate it if you came to collect your worthless product, otherwise its going to the bin!<br> <br>