Poor customer service

I am absolutely appalled by the customer service I've received at Kimberley Vodacom 4U. I have been waiting for almost 2 months on a wifi router (30gig night and 30 day) that was at the time a new special released. I wanted it on contract and ensured that I had everything needed to apply for the contract. Everything was typed in but the response was that I was approved with conditions. Not having a clue what it meant the sales person tried to explain to me but what it sounded like was someone from higher up in vodacom had to approve me. I was told that I will know by the end of the day but no feedback was given. One week later I went back and I was told that nothing changed. I asked if it will take longer than a month and the sales person laughed and said definitely not. I received an sms finally that said I can fetch my device, I went to the store and was told nothing has changed, but they will phone me by the end of the day with good or bad news, again nothing. (I don't live in Kimberley so it's quite a schlep to drive in every week just for information) if I do phone I'm told they'll get back to me or the person is busy, always an excuse.