Poor Customer Service

After almost a year thinking this matter was resolved there I get messages of been handed over by vodacom again, really if anything vodacom owes me money my credit rating and name is tarnished because of a ****** *********** manager of a middelburg branch at the mall in middelburg mpumalanga, I have the cancelation letter from that branch and the router was handed in, 6 months later I find out that they still debiting my account, after posting on hello Peter in Feb this year I thought it was resolved as I got a email from vodacom that the matter was sorted even though I didn't get my 6 months money back as I just wanted the whole situation to go away, Ive been handed over yet again to another lawyer company I'm so frustrated afterbeen a loyal vodocom customer all my life, I'm utterly disgusted by the unprofessionalism of how this account has been dealt with from the start, looks like I'm going to go into 2019 with the same bull**** from vodacom it's so disappointing.