Poor customer Service.

I app**** for a new LTE contract from Vodacom, which was approved and delivered of my free router and sim scheduled. Then the problems started. After a week of zero contact I called and was told that the item was with the couriers. I contacted the couriers myself and was told that the delivery van was hijacked and the contents ******. They apparently contacted Vodacom and were waiting for a replacement. Of course the courier later denied having said this. When I contacted Vodacom they had no knowledge of this and apparently no way of tracking whether customers had received their order. I thus tried to cancel the contract. No success. Another week passed and I received my order via a different courier. After calling Vodacom on 3 successive occasions I was told that the supp**** SIM was now registered and each time I was told to wait 24 hours for it to work. No such luck. Today I called again and was told the exact same thing. Obviously I was livid. I was then told that the SIM would need replacing and that I would need to get one from the nearest shop and do a SIM swap at MY OWN EXPENSE. Naturally I declined. I was informed that the only other alternative would be to return the router and cancel the contract. Now that's what I call customer service.