sK
sthembile K
1 reviews | Active since May 2024
10 Sept 2025, 13:25
Poor customer service
Good day
My name is Sthembile Keswa,I would like to complain about the bad service that I always recieved when it's comes to the customer service that I always recieve from my service provider which is Vodacom.
The agents are very unskilled and they cannot provide good service,I have to call more than 5 times to receive service . I have being waiting for the call from the team leader it's over 3 months now .
Can you kindly assist me by changing my network provider I cannot be able to get poor service Please put me on a different provider.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
11 Sept 2025, 07:05 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2025, 07:05
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
