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sthembile K

1 reviews | Active since May 2024

10 Sept 2025, 13:25

Poor customer service

Good day

My name is Sthembile Keswa,I would like to complain about the bad service that I always recieved when it's comes to the customer service that I always recieve from my service provider which is Vodacom.

The agents are very unskilled and they cannot provide good service,I have to call more than 5 times to receive service . I have being waiting for the call from the team leader it's over 3 months now .

Can you kindly assist me by changing my network provider I cannot be able to get poor service Please put me on a different provider.

0
Replies (1)
Vodacom
Vodacom's reply11 Sept 2025, 07:05
Official
 Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team