Poor Customer Service

It is with great disappointment that l use this platform to voice my experience with vodacom customer care. I contacted the customer care department for the last few weeks and still my problem is not resolved. My issue is with regard to a new contract I canceled and was debited. Initially my experience was good because it seemed as the issue was been resolved but I was not refunded. I was told a credit was processed but I never received the credit. I then contacted customer care again on 08/08/18 and was assured by the agent that I would have a response by the end of day. Naturally when this never materialize l then contacted customer care on 10/08/18 and never had good experience with agent. I tried explaining to her that l was not credited since l received my new statement and there is no credit. Basically what she told me contradicts what the previous agent told which leads to me believe they are not sure themselves. I would appreciate vodacom listen to recording and they will understand why l am frustrated. Also the reason the l canceled the contract was because the person who sold me contract was not truthful of the conditions as this was a new contract and not a add on to what I was told. Recording of this would prove my point. Regards R Singh