1 reviews | Active since Mar 2018
Poor customer service
I am fed up!!!!
I have had a unknown subscription taking my airtime from early January. I have tried on three occassions to email vodacom customer care without a single response. I cannot even load airtime. I have a top up plan where R200 is loaded monthly. I am forced to buy data before all my airtime dissappears. From the time my airtime was loaded this morning until now my airtime went from R200 - R171???? And yet vodacom does not reply to my email or acknowledge it.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,