Poor Customer Service

Item: Vodacom
Rating: 1
Author: Melissa M

I upgraded in Dec 2017 and was promised that I would receive 1Gb of data every month as well since Vodacom was having a guaranteed gift promotion when you sign up or upgrade. Come 01 Jan 2018 when my new package kicked in I never received the data that I had been promised. Did a follow up with them and got no joy nor an explanation as to why I am not receiving the data I had been promised when I was upgrading.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 Jan 2018, 07:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Jan 2018, 07:18

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Melissa M's updateReviewer Update

10 Jan 2018, 13:00

I have not been contacted yet regarding my query ?

Melissa M's update10 Jan 2018, 13:00

Reviewer Update

I have not been contacted yet regarding my query ?

Vodacom's replyOfficial

12 Jan 2018, 10:57

Hi Melissa

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

Best regards,

Vodacom's reply12 Jan 2018, 10:57

Official

Hi Melissa

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

Best regards,