SJ
Sonja J

1 reviews | Active since Jul 2023

13 Dec 2024, 15:09

Poor Customer Service

*********** staff at calls centres, faulty upgrades, poor coverage. Had to phone multiple times to try to sort out your consultants mistakes! It costs me time and money. When I tried to call again today, the message said that you pick up high volume calls from my number and that is now blocked for *****elent activities. Extremely disappointed in your overall poor service.

0
Replies (1)
Vodacom
Vodacom's reply15 Dec 2024, 10:10
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team