Poor Customer service

your service sucks when you have to refund clients when for an error that you created. I cannot believe that i need to wait almost a month for a refund to be processed and on top of it some of the consultant that i have been dealing with don't listen to the client they just listen to what they want to hear. what was so funny on my second last call with Lerato was the fact that she told me that there is no managers available to assist me with the complaint, which i don't understand. I am very irritated annoyed with the manner this complaint is being handled. poor customer service.

Big ups to Lungile for handling my matter in a very professional manner, vodacom needs to more agents like you. Please do train the other agents how to deal with an angry client.