Poor customer service

I am currently having a major issue with vodacom i took up my 4th contract which the consultant set a debit date of the 20th( who gets paid on the 20th) this put my entire account into arrears the next month the arrangement was made via call centre to debit the full amount including the arrears which was not done when i went to a vodacom store at gateway umhlanga to settle the arrears they had told me that my account shows up to date on the system.This previous month i made arrangements to debit on 30/10/17 but vodacom tried to debit once again on the 20/10/17.My line had been suspended on the 28/10/17 when i called vodacom to notify of the payment arrangement the agent said that there is nothing they could do to reconnect me and that once my debit order fro R1650 which includes the arrear amount owing i would be reconnected.Today i called 111 to confirm payment and was told that it reflects on their side and was then told to call ********** to get my line reconnected i then called that number and was told that the amount does not show and takes 3 days to reflect on the system and that i still cannot be reconnected. Today I get an email with the attached statement that im still in arrears of R625. Is this the type of service i get being a customer for 13years with vodacom.