Poor Customer Service

Good day

Kindly allow me to state the situation. On 8 October was the last day to use the promotional meg your day, knowing this I activated the Meg Your Day Bundle which was a Youtube bundle. I received the SMS telling me my bundle has been activated. So I watched Youtube for quite some time, waiting for the SMS from Vodacom telling me that the Meg Your Day Data is almost depleted/Depleted. The SMS never came. I then went to check my balance and that is when I noticed I used about 700Mb of my own data. I called Vodacom stating my problem that Vodacom never sent an SMS telling me that my Promotional data has been depleted and as a result I used a lot of my monthly data. The agent then reported this to the Technical investigation team whom sent me an SMS yesterday that they had done the investigation and they found that they had no fault in this and I would not be refunded for my Data.

My Argument is: I would not have used my monthly data if Vodacom sent an SMS telling me that my Youtube bundle had been depleted.