Poor customer service.

Good day,

I have decided to upgrade one of my 7 contracts with Vodacom on the 16th of August 2017 to a online deal that Vodacom had as a combo (The Samsung J5 and the Ps 4).

I have phoned the online department and they assisted me with the upgrade, they then said that there is enough stock for the deal and i will receive my order.

Confirmations department then phoned me but i could not answer as i was in a meeting, after the meeting i returned the call but the number is not ringing. I then phoned online department and Zandile said to me that there is a system issue with them and that the order is pending verification but will be dealt with within 48 hours. Today is the 21st of August 2017 and the issue is still occurring. I need this to be sorted out, Vodacom is having a system issue and now I as the customer must just wait. This does not work for me, I am a very good customer of Vodacom, but still gets treated like this???

I was also told that I will get a call back during last week, this never happened.

My ID number is ********** 119080.

regards

Dewaldt Steyn