Poor customer service

I had recently gone to upgrade my phone on 10June 15 and saw the next day that the camera was not working. I had then returned the phone on 11 June 15 and was advised of the OBF routine. I had then asked for a phone replacement as I needed a phone for business and was denied this!<br> <br> The only solution was an adaptor to place into another phone with my sim card.How inconvenient! They had advised that the phone will be sent to be checked and if faulty, will be repaired..Ofcourse it faulty! And ofcourse we need to follow routine...<br> <br> My disapointment and disgrace was that there was no good customer service and I had expected to immediately get one. I was purchasing a NEW PHONE. The agent selling the phone should check everything before selling the the customer. It is now 21 June 15 and still no phone.The agents at vodacom 4u Cape Gate promised the phone would take possibly up to 7 days but probably 2-3 days.Its been longer!!! This is unacceptable. I will never purchase at this branch again.I demand for my new phone to be delivered to my house with an agent to set it up. All the inconvenience of driving and calling is unacceptable. <br> <br>