Poor customer service

Vodacom did not load data on my home internet bundles, I called in and was assisted by an agent called Xolani and he assured me that it should be sorted out in 24 hours, that was in the 12th, today I called in to follow up as I’m disconnected I spoke to Jamie Lee who then said she can’t assist as Xolani is off and the Team leader doesn’t have her laptop with so no 1 can assist. After asking for her details she then asked someone who then said she’s the team leader Lundikazi Matyla and she also said unfortunately she can’t assist, I’m Really annoyed by Vodacom at this point if it’s not 1 thing it’s the other, the inconsistency is getting on my last nerve because we are the ones that get inconvenienced. The issue is not sorted out