Poor customer service

I have been struggling with network connection for over a week now, l was told someone will contact me to get it resolved, still waiting…. It’s really frustrating that u have all this data available on ur contract phones but u can’t use. Not to mention that l work from home and rely on the network to be able to work and to connect to my daily meetings. I am also a student and couldn’t log in to attend my classes. Pls help

Dear Vodacom Customer. Your query has been escalated to a Solution Expert who will contact you within 24 working hrs. Your ref number is: *** Visit My Query: https://bit.ly/2SswlkR to track the progress. Thank you, Vodacom.

I am very disappointed, l have been a loyal member for Vodacom for over 20 years and to get treated like this, it’s very uncalled for, they don’t care about their customers, as long as they are getting their debit orders every month, they are happy snd don’t bother to attend to customers requests