poor customer service

5 months ago ***** was committed on my 3G card. Someone purchased a phone through vodacom online that I was paying for. Paid 4 months for this and vodacom does not want to pay the full refund. Did not even refund half of the money. The investigation has been going on for 5 months and still no success. The 3G card is still not cancelled and I am paying for this after they said it will be cancelled. I do not even have the 3G card as vodacom horizon took it due to the investigation. Now you go to the bank and put a stop order on your account and they will blacklist you, so what to do?????? I am out of options. This is really bad service from vodacom and I will never take out a contract with them again as they do not care about their customers at all.