1 reviews | Active since Apr 2019
Poor customer service
I paid my bill on vodacom app. I for some odd reason had to pay outstanding amounts. Which I thought would be covered by my bill last month as it stated it's from the previous month. So why was the exact amount not deducted. Anyway after paying vodacom still went further to deduct yet another 680 or something from my bank account. Now why do you deduct double after I already paid more. To make things worse I thought ok it's an honest mistake which has happened before but ok . I decided to email them as soon as I saw it on the 2nd of August. You guys must be so busy considering you don't have time to respond to me. 3 days no response after I already paid you deducted money 2 days later. Your service is poor when it comes to dealing with customers when there is an error this us not the 1st time . Now to sort this out from Indonesia is going to be an issue. As doing it from SA last time was hard enough when I lived in the country
I do appreciate the call, but the invoice was sent to me, I paid what the invoice stated and the additional ammount deducted was nowehere to be found, and this amount looks odd, I am certain myself and the salesman agreed upon a price just under R700 for the entire package could I please have a copy of my signed vodacom contract because I have a feeling there is a additional cost being added or recalculated as there was some concern when they did my contract. Please could I have a copy of the contract I signed.
I do appreciate the call, but the invoice was sent to me, I paid what the invoice stated and the additional ammount deducted was nowehere to be found, and this amount looks odd, I am certain myself and the salesman agreed upon a price just under R700 for the entire package could I please have a copy of my signed vodacom contract because I have a feeling there is a additional cost being added or recalculated as there was some concern when they did my contract. Please could I have a copy of the contract I signed.