POOR CUSTOMER SERVICE

Hi Vodacom I called 5 January 2021 to get an update on my order i placed as the page on the online is not working. So 1 January 2021 is a public holiday and you deducted on 4 January midnight my account. i have been with your company over 20 years and never missed a debit order payment. i placed an order online for a table to add to my 4 current contracts i have with you and you tell me my latest debit order has been unsuccessful!!!! LOL although my banks statement states otherwise. So you decline the latest order with number ***1which is R185.99 per month added to an average of R2600 monthly. Really?? AND THEN BEST OF ALL THE LADY AT SALES DROPPED THE PHONE ON ME. VERY POOR CUSTOMER SERVICE!!!!!!! I cannot wait to tell everyone i know about this poor service