Poor Customer Service

Good Afternoon,

I delayed in answering your review requesting my feedback, as by Friday 2nd June 2023 I was to advise you today that to date, I have received no further communication from Vodacom.

In the interim I have paid as normal my account on the 30th May 2023 and did not include the R30+ in question. I have observed on my cellphone that the amount of R30+ is still on my account and the cellphone number in question *** still appears on the account having requested in October 2022 for it to be removed.

There lack of response confirms my original heading of “Poor Service by Customer Care” confirms the comment.

I would like to take this opportunity to thank you at “Hello Peter” for your assistance. Obviously, I am at a loss to know what to do next.

Kind regards Fredrick Hawthorne