Poor customer service

I have been trying to receive my cellphone upgrade for over a week now, I understand that things are on lock down now and is causing havoc for everybody, but for the life of me I cannot understand why it is so difficult to change a delivery address, I have spent at least 3 hours if not longer on the phone between Vodacom and Ram as apparently I am not allowed to change it, so I requested that Vodacom change it with Ram, I was assured that Ram would be notified and my package would be delivered, Ram has still not be advised and my parcel has no been sent back to JHB, please could someone contact me so that I can have this simple issue resolved.

Thank you Rory