SP
Saxon P
1 reviews | Active since Jul 2020
22 May 2024, 08:13
POOR CUSTOMER SERVICE
Please do no opt to do any business with vodacom, thier service reps and consultants and managers are all incompetetnt and useless. I logged a SR on the 11th of May for my fibre line that was not working, I was informed that my line was down due to the migration from SADV to VUMATEL, today is the 22nd of May and the issue is still not resolved
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
22 May 2024, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2024, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SP
Saxon P's updateReviewer Update
22 May 2024, 10:50 I want to speak to a competent manager not a consultant, I have been calling in daily and none of your *********** consultants can assist or support this issue has been pending for 12 days now.
SP
Saxon P's update22 May 2024, 10:50
Reviewer Update
I want to speak to a competent manager not a consultant, I have been calling in daily and none of your *********** consultants can assist or support this issue has been pending for 12 days now.
SP
Saxon P's updateReviewer Update
22 May 2024, 15:58I was promised I would receive a call from a manager this morning, I am still waiting, what kind of people do you have working at vodacom and what do you take customers for ???
SP
Saxon P's update22 May 2024, 15:58
Reviewer Update
I was promised I would receive a call from a manager this morning, I am still waiting, what kind of people do you have working at vodacom and what do you take customers for ???
SP
Saxon P's updateReviewer Update
23 May 2024, 08:05Can someone please provide me with an update on the SR
SP
Saxon P's update23 May 2024, 08:05
Reviewer Update
Can someone please provide me with an update on the SR
SP
Saxon P's updateReviewer Update
24 May 2024, 12:54So vodacom calls me today regarding my SR*** to inform me that since I no longer am intersted in the contract I requested on the 01/03/2024,and that they only created an ISP for on the 23/05/2024, they will be holding me responsible for the duration of the contract meaning I need pay up 12 months for not having used thier services, what does vodacom think of thier customers?.I expect a competent manager to call me and resolve this issue once and for all.
SP
Saxon P's update24 May 2024, 12:54
Reviewer Update
So vodacom calls me today regarding my SR*** to inform me that since I no longer am intersted in the contract I requested on the 01/03/2024,and that they only created an ISP for on the 23/05/2024, they will be holding me responsible for the duration of the contract meaning I need pay up 12 months for not having used thier services, what does vodacom think of thier customers?.I expect a competent manager to call me and resolve this issue once and for all.