Poor customer service

I cancelled my insurance policy in September 2019. A year later I discovered that it was only cancelled for 4 months and thereafter reinstated in February 2020 without my authorization. I spoke to a consultant early October and was told that I would be refunded. It's been a month now and no action has been made to credit my account. The call agents cannot give me answers as to when I will be getting my money back. The service provided by Vodacom and Finrite is disappointing.