Poor Customer Service

<p>Had an issue with my voluntary call limit from Vodacom. Called the call centre (082 111) earlier this year to log a complaint that I had not been receiving sms's to tell me I had exceeded my call limit and as such my phone was soft locked and I was unable to do anything on my phone besides receive calls. Vodacom assured me that this issue would be resolved - this has not been resolved! I still do not revieve any sms's for my call limit. On my July statement I noticed that i had exceeded my call limit by +/-R160.00. No sms was received to inform me that I had exceeded my call limit. Once again i called the call centre (082 111). I spent an hour on the phone ( speaking to consultants and being put on hold), not a single consultant was able to help me! Finally i spoke to a manager who informed me that someone who would be able to help me would call me first thing in the morning, this did not happen!!! I still await a response from Vodacom regarding this issue! Vodacom customer service is absolutely shocking! I have had endless issues with Vodacom - from dropped calls to terrible customer service!!! I would not recommend this network to anyone!!</p>