Poor customer service

<p>Good Morning.</p> <p> </p> <p>Vodacom, I received an email from you confirming that my contract was reversed. I am yet to receive written confirmation detailing what that constitutes and that wasn't done but you have the nerve to debit my account. I do not have the resources to be playing a cat and mouse game with you. What is difficult with confirming exactly what you are billing me for? You think you can just send a stupid response with no confirmation of what that means, and then dismiss customers? </p> <p> </p> <p>Sheryl Moodley, please respond to my email sent to you last week Friday, 23rd June 2017.</p> <p>Get Outlook for iOS<br />_____________________________<br />From: Maphutha, Dineo ********** Friday, June 23, 2017 10:27<br />Subject: RE: EC-0CRZ-3WNP8C RE: Poor Customer Service - Tsakani Shilenge<br />To: ********** />Cc: ********** <p><br />Good Day<br /> <br />I received correspondence confirming that my contract has been reversed and have since asked for confirmation on the following:<br />· Written confirmation of these changes (please put this on your company letterhead), and sign it.<br />· Exact conditions of the contract<br />· Exact monthly premium of the contract.<br />I am yet to receive feedback on this.<br /> <br />Please send future emails to my personal email ********** as copied above. My @kcc email address will not be active effective today, 23rd June 2017 going forward.<br /> <br />Kind Regards;<br /> <br />Dineo Maphutha (HRP)|Human Resources Business Partner Sub-Saharan Africa<br />(T: +27 11 ********** ********** 83 ********** |(F: +27 11 ********** | + ********** ********** /> <br ********** Description: Description: Description: Description: ********** ********** 0<br /> <br />From: ********** ********** />Sent: Wednesday, June 21, 2017 1:41 PM<br />To: Maphutha, Dineo ********** />Subject: FW: EC-0CRZ-3WNP8C RE: Poor Customer Service - Tsakani Shilenge<br /> <br />Dear Dineo Maphutha</p> <p>Thank you for taking the time to contact our office with your concerns. We hope that this email finds you well.</p> <p>Kindly be advised that the upgrade reversal has been completed.</p> <p>Please accept our sincere apologies for any inconvenience caused</p> <p>Kind regards,<br />Sheryl Moodley<br />Executive Client Liaison Office<br />Address: Vodacom Commercial Park, 2nd Floor <br />082 Vodacom Boulevard, Midrand 1685<br />www.vodacom.co.za<br />Best Network for Smartphones</p> <p><br />-----Original Message-----<br />From: ********** />Sent: Tue Jun 20 15:29:17 GMT+0 ********** <br />To: Maphutha, Dineo <br />Subject: RE: EC-0CRZ-3WNP8C Poor Customer Service - Tsakani Shilenge</p> <p>Dear Customer,</p> <p>Thank you for sending your correspondence through to the CEO Office. <br />Your service request number is: EC-0CRZ-3WNP8C</p> <p>Your request is being attended to by Sheryl Moodley who will be in contact with you within 24 working hours.<br />Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request.</p> <p>In the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.</p> <p>Kind regards,</p> <p>Executive Client Liaison Office<br />Address: Vodacom Commercial Park, 2nd Floor <br />082 Vodacom Boulevard, Midrand 1685<br />www.vodacom.co.za<br />Best Network for Smartphones</p> <p> </p> <p> </p> <p> </p> <p> </p>