1 reviews | Active since Jul 2011
Poor customer service
<p>I got billed R180.17 over two months for apparently subscribing to Vodafone Live. I called Vodacom on 13 May to dispute this charge & the consultant advised that she will escalate the query & I will be contacted within 48 hours.</p> <p>I never received a call and when I checked my statement again on 23 May 2017, I saw another charge and called Vodacom again. The consultant I spoke to this time told me the technical team closed the incident, without any kind of notification to me, because there is activity. How can Vodacom be so audacious as not to call me, their client, with regards to this. R180 might not be alot to Vodacom, but it sure is a lot to the bread winner of a family. I informed the consultant I didn't subscribe to Vodafone live. She then told me, that if I am looking for a refund, I have to contact Waspa myself. The first consultant I spoke to said I can automatically be subscribed to content, by clicking back on a pop up ad. Is this not *******? How can Vodacom automatically subscribe me to something without my knowledge & consent? </p> <p>I've been a Vodacom customer for more than 15 years and the level of discourtesy that Vodacom has shown is very disappointing. These subscriptions should either be better executed to customers or banned completely. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you, Dane, for your call and assistance. Not only with my above complaint, but with another query that I had difficulty with that a previous Vodacom consultant did not help me with, yet you did.
Thank you again for going the extra mile.
Thank you, Dane, for your call and assistance. Not only with my above complaint, but with another query that I had difficulty with that a previous Vodacom consultant did not help me with, yet you did.
Thank you again for going the extra mile.
Hi Dane,
Just to bring to your attention, I was debited with the amount including the Vodafone Live charges.
When I view my Vodocam bill online, it showed the amount excluding the Vodafone Live charge, however my bank account was debited the full amount. I called Vodacom this morning & Zimkitha tried putting in touch with the accounts department.
However, after being placed on hold for 4 and a half minutes, someone answers and disconnects the call.
Please assist.
Hi Dane,
Just to bring to your attention, I was debited with the amount including the Vodafone Live charges.
When I view my Vodocam bill online, it showed the amount excluding the Vodafone Live charge, however my bank account was debited the full amount. I called Vodacom this morning & Zimkitha tried putting in touch with the accounts department.
However, after being placed on hold for 4 and a half minutes, someone answers and disconnects the call.
Please assist.
My saga continues with this issue even after I received a call from Dane advising I will be credited for both months of being charged for Vodafone Live services.
Vodacom Customer Services & the Vodacom Accounts department don't know themselves whats going on , even though they have my account & billing details in front of them. All they do is shift blame and not take accountability. I spoke to Lee yesterday, 12-06-2017, apparently he is a Team Leader at Vodacom, yet he has no client ettiquette.
An credit note of R110.10 was issued for the April 2017 Vodafone Live charges, yet May 2017 charges has not been credited. Can someone please tell me why. I logged this issue on 13 May and was advised it will be sorted out. I also see on my bill now that Vodacom has charged me for Data Usage, even though I have a Data bundle & I am still within that Data bundle.
I have no confidence in the billing system of Vodacom anymore and feel I have to check my bill constantly to see that no irregular charges have been charged to me.
Is there a glitch in the billing system?
My saga continues with this issue even after I received a call from Dane advising I will be credited for both months of being charged for Vodafone Live services.
Vodacom Customer Services & the Vodacom Accounts department don't know themselves whats going on , even though they have my account & billing details in front of them. All they do is shift blame and not take accountability. I spoke to Lee yesterday, 12-06-2017, apparently he is a Team Leader at Vodacom, yet he has no client ettiquette.
An credit note of R110.10 was issued for the April 2017 Vodafone Live charges, yet May 2017 charges has not been credited. Can someone please tell me why. I logged this issue on 13 May and was advised it will be sorted out. I also see on my bill now that Vodacom has charged me for Data Usage, even though I have a Data bundle & I am still within that Data bundle.
I have no confidence in the billing system of Vodacom anymore and feel I have to check my bill constantly to see that no irregular charges have been charged to me.
Is there a glitch in the billing system?