GS
Greg S

1 reviews | Active since May 2017

24 May 2017, 14:27

Poor customer service

<p>So Vodacom hasn't bothered to contact me to tell me there is no stock. What would be the point? So anyway, i've decided to go with a different deal, the Samsung S8+ with Galaxy 360 cam. But guess what...? Clearwater Mall doesn't have stock. So i've been trying to phone Vodaworld, but no one answers phones there. I eventually tried to look for stock online. The rude consultanat told me to go to my local shop as this is the onlie shop... She did not wait around to anwer my question of whether or not there is stock online. I'd love to post a screenshot of the conversation with Natalie, but there is no option to upload another file. I've been a Vodacom customer for 19 years and now it is time to port my numbers and take my business elsewhere. Vodacom, i am disgusted.</p>

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Replies (2)
Vodacom
Vodacom's reply24 May 2017, 15:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 May 2017, 15:40
Official

Hi Greg

As discussed, feedback has been provided.

Regards,

RJ