Poor Customer Service

<p>I have had a contract which was up for renewal in January but decided to cancel that contract as i didnt need a new phone. The account was always paid up to date and never went into arrears. I am now trying to take out a new contract since March and each time it declines as the system shows that the account is in arrears. Each time i call, i am put through to various people who tells me that the problem is sorted out and that i dont have a problem getting a new contract but to date i am still declining for a new contract. The people at the call centres dont seem to know what they are doing.</p>