MV
Michelle V

1 reviews | Active since Dec 2015

11 May 2017, 08:18

Poor Customer Service

<p>I have called Vodacom Burgersfort regarding the Samsung S8 because I want to upgrade. They took my details and said they will call me back which they never did. This is not the fisrt time that I experience this poor service. When I got my tablet I had to wait 2 months driving weekly from Steelpoort to Burgersfort to hear is my Tablet is there and each time they take my details and say they will call me and never do. Last month I almost waited an hour just to be helped and each time they refer me to someone else. The Vodacom personel works slow, does not care about the customer who sits and wait and it always look as if the world is on their shoulders. what happend to friendly service? Each time when I am in the shop it feels like the cat dragged me in. Vodacom Burgersfort service is poor an need to inprove on they way they treat their customers.</p>

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Replies (3)
Vodacom
Vodacom's reply11 May 2017, 08:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 May 2017, 14:06
Official

Dear Michelle,

Feedback has been sent via email.

Regards,

Cassandra

MV
Michelle V's update16 May 2017, 15:26
Reviewer Update

Vodacom Burgersfort still made no effort to inprove their poor customer service. No apology and no one from Burgersfort contacted me to help me regarding the upgrade. *********** is the least to describe their poor service.