1 reviews | Active since May 2017

05 May 2017, 18:25

Poor customer service

<p>I'm a owner of a company called Legratron Eletronics which installs vehicle and asset tracking systems in the vaal area. Today(05/05/2017) i went to 2 vodacom stores to buy sim cards and both stores refused to sell me simcards. The vodacom store in Evaton plaza said they can only sell me 1 simcards as they not allowed to sell more than 1 and referred me to vaal mall, their reason was that they dont have managers in store to authorize a sale of many simcards. i drove to Vaal Mall and the lady i spoke to 1st said i will get the simcards for R10 each and after speaking to her manager she changed he tune complitely saying they cannot sell me 60 simcards they can only sell me 10 even after i explained to them that we have 60 cars to install tomorrow they refused.</p> <p>I eventually agreed to that 10 as i was desparate, Maria Motsiri the store manager refused to sell me those 10 simcards and she had a nerve to refer me to pick n pay, game, clicks and edgars to buy 10 from each store how absurd? I eventually left the store went to clicks bought 10 simcards for R4 each, Their rica system froze after doing only 7. I went back to vodacom to ask them to rica the last 3, The store manager Maria Motsiri refused telling me that she cannot do someone's job I should go back to clicks as i bought the simcards at clicks. Its because of people like Maria Motsiri and her colleagues *******ion and crime will never end in South Africa. Our business is committed to combating crime in the vaal area and vodacom is against us doing the right thing.</p> <p>I need a solution to this problem asap and i cannot drive to midrand or alberton when i need more than 1 simcard because in alberton we were able to get 40 simcards for R0.90 each , that price is also very disturbing that a vodacom store in vaal mall sells simcards for R10 each and another in alberton sells the same simcard for R 0.90? I have never been this frustrated in my life. Please attend to this matter</p>

0
Replies (2)
Vodacom
Vodacom's reply06 May 2017, 08:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update22 May 2017, 11:37
Reviewer Update

I'm still waiting for a solution to my problem, how do i get more simcards in the vaal area without being send from pillar to post? No one has contacted me to date.