poor customer service

<p>I had a 24 month contract which I physically cancelled 5 months ago. Being the second time for cancelling this contract as there was hassles first time around too. I was then told , 5 months ago that this contract is now cancelled ( immediate cancellation reference : 1- ********** 5080).</p> <p>I then app**** at the bank for a student loan for my son only to find out that it cannot be processed because it reflects that I've got a 5 month arrears with Vodacom. Turns out , even after absolute assurance, the contract might not even be cancelled at all. </p> <p>I then visited the Vangate mall branch in order to clarify the situation. The guy informed me that no one in store is able to assist me and I have to contact the head office. After stating my claim to 3 people, no one seeming capable to help me, I was then just blatantly cut off. </p> <p>Not only am i furious because due to Vodacoms negligence my son now has to face hurdles in he's third year of study, the phone was also slammed in my ear. Completely ignoring the fact that I've been a loyal customer for 10 years. </p> <p>A letter of confirmation is needed to clarify that I haven't got any arrears with Vodacom in order to process the student loan asap. The situation of just being cut off should be dealt with accordingly too.</p> <p>Contact : ********** <p>Ms R Hassen : ********** 983</p>