CS
Charle S

1 reviews | Active since Apr 2017

05 Apr 2017, 15:34

Poor customer service

<p>I've been trying to get Call Sponser activated for the past two weeks.</p> <p>I've visited a Vodashop, made 4 calls and now the response was that it was never really activated and it is referred to the Technical department. They will have it fixed in six days time only!</p> <p>The response...we are sorry.</p> <p>Is that what we have to get used to in country. Sorry.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team