TM
Tshepiso M
1 reviews | Active since Oct 2017
31 May 2021, 13:13
Poor customer service
They upgrade and change price plans without informing us and when you call to get assistance they transfer you from one pillar to post, consultant's customer service is - 1. It's been months now trying to sort out my account with no success and I keep paying these high rates as I am avoiding a tarnish on my name but I could never refer or renew my services with Vodacom
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Vodacom's replyOfficial
31 May 2021, 14:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2021, 14:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team